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Sandi's Site

Dialup settings button is greyed out

Check the following registry keys are set as follows:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings (EnableAutodial should be set to 01 00 00 00)

HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Internet Settings (EnableAutodial should be set to 01 00 00 00)

The dialup window keeps appearing without prompting

Go to IE tools/internet options/advanced and make sure the option to automatically check for IE updates is turned off. Otherwise, there is something trying to access the internet. Do an inventory of your programmes to check for any likely culprits. Also, go to IE tools, internet options, advanced. Turn off 'check for publisher's certificate revocation' and 'check for server certificate revocation'.

If you are using ADSL or DSL make sure that 'dial whenever a network connection is not present' is not enabled. Use 'never dial a connection' instead.

You may have malware on your computer. Go to my troubleshooting page for advice about getting rid of it.

Error message: No connection to the Internet is currently available
IE starts, or is stuck, in offline mode
IE offline error message when using DSL/Cable

Internet Explorer Starts in Offline Mode and Remains Offline

HOWTO: Set Work Offline as the Default for Internet Explorer

Error Message When You Try to Use Internet Explorer: No Connection to the Internet Is Currently Available;EN-US;q303346

Unable to gain access to internet sites when 'dial whenever a network connection is not present' setting is enabled with ADSL/DSL

Also, as advised by Robert Aldwinckle (Robert has been kind enough to let me reproduce his advice here ... thanks Robert) regarding this problem with cable/DSL:

"The usual explanation is that the DSL software is PPPoE which only provides a connection once it is started. To IE/OE it looks like a dial-up link which hasn't been started and an ambiguous state. Does the user want to connect (Try Again) or work offline?

There are various workarounds. If your OS is Windows 2000 you could try:

Cannot Connect to Internet Using Shared DSL Connection and PPPoE [Q306947];EN-US;Q306947 

If your DSL software has a feature called Dial-on-Demand this site suggests that IE likes it better 

That link is specifically meant for Sympatico users but I think that there may be other services mentioned on the site. In any case it may give you a new idea.

More general solutions are given on this site

If your DSL software is a version of Enternet both sites warn that you need to make sure that you have the latest version. That is one of the things mentioned on this page (further down from that item)...."

Internet connection "freezes".  Data going to and from modem seems to pause

Do you have an unused network card installed on your computer? If so, disable it via device manager.

HTML pages only partly appear, HTML pages do not appear or network stops responding

Also, the following settings can sometimes help (my grateful thanks go to Steve Winograd for his advice and guidance about the following - you can find Steve's FAQ site here - an excellent source of Networking information)

Add an IP address to your network card (ie or ( and the subnet mask

Those on a network may prefer to use and subnet

To do that go to "Control Panel" then "Network" then "TCP/IP->you Network card" then "properties" then "Specify an IP address"

If you are running Win2K, then the following steps are used to assign the static IP to the Local Area Connection:

1. Open Network Connection, open Local Area Connection
2. In the Local Area Connection, click Properties, then double-click Internet Protocol (TCP/IP)
3. Click "Use the following IP Address" checkbox
4. Enter the IP Address and subnet mask
5. Click OK

The precise settings can be affected by your particular system's setup. Please check out Steve's site or post a query to one of the Microsoft networking newsgroups if the above does not help

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