Sandi's Site
Problems accessing secure web sites
Cannot install 128 bit encryption
You cannot log on to a wb site or complete an Internet
transaction, or you receive an HTTP 500 (Internal Server
Error) Web page
http://support.microsoft.com/?kbid=831167
Internet Explorer 6 SP1 may stop responding when you try to
connect to a secure Web site
http://support.microsoft.com/?kbid=842607
How to troubleshoot problems accessing secure web pages with
IE6 SP2 (XP)
http://support.microsoft.com/default.aspx?scid=kb;en-us;870700
Connection security may not be detected correctly in
Internet Explorer 6 or Internet Explorer 5
http://support.microsoft.com/?kbid=840837
Make sure your computer's date and time are correct.
Secure site troubleshooter for XP:
http://support.microsoft.com/?kbid=813444
Blank page - Tools, internet options, advanced, browsing,
HTTP 1.1 settings. Turn off "Use HTTP 1.1", turn on "Use
HTTP 1.1 through proxy connections".
If you have been to the page before, you might simply have a
cache, or cookie problem. Search out and delete any cookies
that may be related to the problem pages. Shut down all
programmes and boot into dos if you are using Windows 95 or
98. If using Windows ME use an appropriate disc to access
DOS. Run the following commands from the windows directory,
typically c:\windows\>
smartdrv
deltree history
deltree tempor~1
Reboot using ctrl, alt, del. If using Windows ME, remember
to remove the boot floppy from the drive.
Windows 2000 users will have to log in as Administrator to
be able to delete the folders in question directly from
within Windows Explorer. Windows XP users will use the same
procedure.
NOTE:
Different operating systems use different paths to the
history, temporary internet files and cookies folders. Check
your system to make sure that you are using the correct path
for your machine. For example, you may find your folders are
located at ...\documents and settings\{identity}\{dir} or
similar.
Search your computer for a hidden file called HOSTS. Open
HOSTS using Notepad and remove any reference to the problem
site/s.
Run the following commands from start/run:
Regsvr32 softpub.dll
Regsvr32 wintrust.dll
Regsvr32 initpki.dll
Regsvr32 dssenh.dll
Regsvr32 rsaenh.dll
Regsvr32 gpkcsp.dll
Regsvr32 sccbase.dll
Regsvr32 slbcsp.dll
Regsvr32 mssip32.dll
Regsvr32 cryptdlg.dll
Go to IE help, about and make sure that you are showing the
correct cypher strength. If you are showing zero cypher
strength, search for and run IE501DOM.EXE which should,
hopefully, reinstall the 128 bit encryption pack.
Strength Appears as 0 Bit in Internet Explorer
http://support.microsoft.com/support/kb/articles/q261/3/28.asp
Cannot Install the Internet Explorer High Encryption Pack
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q303823
Q232012 Error Message When You Attempt to Install 128-Bit
Upgrade
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q232012
Older versions of IE may need to upgrade to 128bit
encryption:
How to upgrade IE to 128bit encryption
http://support.microsoft.com/support/kb/articles/q195/8/33.asp
Disable all other software, including antivirus (but not
firewall) to ensure they are not interfering.
Check your system for sypware, using the advice at my
troubleshooting
page.
If still no joy, have a look at these links:
(Windows 2000):
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q318815
Page cannot be displayed (SSL3.0 timeout)
http://support.microsoft.com?scid=kb;EN-US;Q305217
Damaged registry key:
http://support.microsoft.com?scid=kb;EN-US;Q259537
You receive a "Page Cannot Be Displayed" error message when
you post to a site that requires authentication
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q821814
Continually prompted for authentication:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q820780
Unable to Connect to Secure Web Page Using Internet Explorer
An error occurred in the secure channel support.
The page cannot be displayed. Cannot find server or DNS
Error.
http://support.microsoft.com/support/kb/articles/q181/1/47.asp
Cannot gain access to certain security enhanced web sites
When you try to gain access to a security-enhanced Web site,
you may receive the following error message:
"The Page Cannot Be Displayed" "Cannot find server or DNS
error"
http://support.microsoft.com/?scid=kb;EN-US;Q246725
Note: If a local security policy is enabled, you may need to
enable TLS1.0 and maybe PCT1.0. The policy below has been
specifically noted as problematic (thanks to Seth Burgess
for the heads up):
"System cryptography: Use FIPS compliant algorithms for
encryption, hashing, and signing." (secpol.msc)
Internet Explorer Connectivity and Certificate Display
Issues
When you use Internet Explorer to connect to Web sites that
use the "Connection: Close" header during a keep-alive
connection, Internet Explorer may enter an infinite loop of
trying to connect to the site. The expected behavior when
this problem occurs is for Internet Explorer to continue
trying to connect until the port times out or is reset.
Internet Explorer also may not show a client certificate
when you try to connect to a secure Web site after you are
prompted for authentication by the secure site. The expected
behavior when this problem occurs is that the client
certificate that is used to connect to the secure Web site
is not available in the list of available certificates that
you can select from for authentication validation by the
secure Web site. In some cases, you might receive a "Page
cannot be displayed" error message when you try to connect
to the secure Web site.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q811383
Internet Explorer Error Message When Viewing a Secure Web
Site
When you attempt to gain access to a Secure Socket Layer (SSL)
protected Web site using Microsoft Proxy Server 2.0,
Internet Explorer may generate an access violation in
Wininet.dll. In Windows NT, you may receive a Dr. Watson
error message.
http://support.microsoft.com/support/kb/articles/q232/0/98.asp
Unable to Log on to Web Site or Gain Access to Some Web Site
Services
You may not be able to log on to a particular Web site or
gain access to certain services at a particular Web site.
The Web site may display a message that indicates that you
must use a supported browser or that your browser does not
support frames, cookies, java, or some other technology that
is supported by the version of Internet Explorer that you
are running.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q301455
"The Page Cannot Be Displayed" Error Message When You Try to
View Web Page on a Secure Web Site
The page cannot be displayed
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q303807
Error Message When You Try to Connect to Secure Site: Client
Certificate Has Expired or Is Not Yet Valid
HTTP 403.17 Forbidden:
Client certificate has expired or is not yet valid
-or-
HTTP 403 Forbidden You are not authorized to view this page
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q301803
Unable to Log On to a Secure Site Using a Personal
Certificate
Internet Explorer cannot open the internet site
https://.......
An error occurred in the secure channel support.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q257669
Cannot Connect to a Secured Web Site That Requires a
Certificate
HTTP Error 403 403.7 Forbidden: Client certificate required
This error occurs when the resource you are attempting to
access requires your browser to have a client Secure Sockets
Layer (SSL) certificate that the server recognizes. This is
used for authenticating you as a valid user of the resource.
Please contact the Web server's administrator to obtain a
valid client certificate.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q199215
Err Msg: Client Certificate Has Expired or Is Not Yet Valid
HTTP 403.17 Forbidden:
Client certificate has expired or is not yet valid
-or-
HTTP 403 Forbidden You are not authorized to view this page
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q301803
Sometimes you can get an error message when trying to
register schannell.dll, rsabase.dll or Rsaenh.dll. The error
will be along the lines of "LoadLibrary("<file name>.dll")
failed. If that happens to you, follow the instructions at
this link:
Load Library Failed While Registering DLL File
Regsvr32
LoadLibrary("file name.dll") failed.
GetlastError returns 0x000001f
-or-
Regsvr32
LoadLibrary("file name.dll") failed.
GetlastError returns 0x00000002
-or-
Regsvr32
LoadLibrary("file name.dll") failed.
GetlastError returns 0x00000485
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q309288